Read and download the paper to better understand how a centralised information system (IS) can perfect the “link” between strategy and operations.
Advantages of a Cloud-based ERP Solution for SMBs
Businesses with a few dozen people and SMBs with some 400 employees may have the to choose a "cloud-based" ERP solution. Today, this solution is the only one that allows a fast implementation, very high flexibility, incredible scalability and a very interesting ROI.
〈one-minute consulting〉 The risks associated with an ERP that is cloud-based
Sometimes, the choice of an ERP Cloud solution is poorly investigated. Other risks: hidden costs, limits on functionality and performance, lack of skills, cybersecurity.
Business and Project Recovery with a Task Force: major operational and strategic challenges and how to overcome them
Typically, a Task Force possesses a broad set of various and hands-on technological, managerial, and entrepreneurial skills as well as a proven, cross-functional and multi-disciplinary approach. Read the Elena Debbaut's experience on how to overcome major operational and strategic challenges.
Creating a Knowledge Base with ServiceNow
Using SAAS provider ServiceNow, a knowledge base was set up inside the customer support portal, where logged customers can download updated software, consult specialist articles and product release notes. Using SAAS provider ServiceNow, a knowledge base was set up inside the customer support portal. Read how this improved business operations & customer service. #knowledgebase #servicenow
Workflows for urgent software patch delivery & hotfix — for improved speed & quality bug fixing
The design, creation, and implementation of a corporate process that allows customers to request a product fix to resolve critical software bugs. #hotfix #software
Marketing Turnaround for a B2B front- and back- office support services business
[Marketing Turnaround + New Marketing Strategy + Optimized Marketing Operations & Delivery] Using marketing and communication for business development while reducing (i) costs, (ii) advertising expenses, (iii) dependence on external suppliers.
Brand exposure with Google and Social Media: a practical approach to online communication, by Elena Debbaut
Being visible on the Internet is essential for many people. However, a lot of people neglect to understand how to get ranked efficiently. It doesn't matter if you are a hobby blogger with no intent to monetise his passion, a company or a freelancer. The high-level exposure to Google and social networks is significant in today's digital economy. #marcom #strategy #business #branding
Product or Service Documentation: online, offline, or both ?
A question often raised, but less debated: should a business present the documentation of the product or service only online, or offline, or both ? Is it a good choice for business operations, costs control and customer experience ?
JIRA support qualifications by R&D – Case Study
Jira support qualifications by R&D. The view of this project is bottom-up: from the operational technology needs and end-user analysis to the general strategic definition.
