Typically, a Task Force possesses a broad set of various and hands-on technological, managerial, and entrepreneurial skills as well as a proven, cross-functional and multi-disciplinary approach. Read the Elena Debbaut's experience on how to overcome major operational and strategic challenges.
Creating a Knowledge Base with ServiceNow
Using SAAS provider ServiceNow, a knowledge base was set up inside the customer support portal, where logged customers can download updated software, consult specialist articles and product release notes. Using SAAS provider ServiceNow, a knowledge base was set up inside the customer support portal. Read how this improved business operations & customer service. #knowledgebase #servicenow
Workflows for urgent software patch delivery & hotfix — for improved speed & quality bug fixing
The design, creation, and implementation of a corporate process that allows customers to request a product fix to resolve critical software bugs. #hotfix #software
Marketing Turnaround for a B2B front- and back- office support services business
[Marketing Turnaround + New Marketing Strategy + Optimized Marketing Operations & Delivery] Using marketing and communication for business development while reducing (i) costs, (ii) advertising expenses, (iii) dependence on external suppliers.
Brand exposure with Google and Social Media: a practical approach to online communication, by Elena Debbaut
Being visible on the Internet is essential for many people. However, a lot of people neglect to understand how to get ranked efficiently. It doesn't matter if you are a hobby blogger with no intent to monetise his passion, a company or a freelancer. The high-level exposure to Google and social networks is significant in today's digital economy. #marcom #strategy #business #branding
Product or Service Documentation: online, offline, or both ?
A question often raised, but less debated: should a business present the documentation of the product or service only online, or offline, or both ? Is it a good choice for business operations, costs control and customer experience ?
JIRA support qualifications by R&D – Case Study
Jira support qualifications by R&D. The view of this project is bottom-up: from the operational technology needs and end-user analysis to the general strategic definition.
Copyright in the digital age: another approach by Elena Debbaut
This paper is investigating the economic impact of the obsolete copyright legislation. It suggests several options for adapting the copyright to the new digital landscape.
Using the Technology Advantage to improve business operations – Digital, IT, Interim CTO – Case Study
The old technology (both hardware and software) combined with a lack of digital adoption is penalizing the overall business operations. Read this case study to see how business workflows, communication, data management and outputs are improved with new IT/web-based/SaaS tools.
How to effectively use a Task Force for the recovery of a failed project or programme
This article is shortly describing some hands-on approaches that I use to recover the management of business-critical and large-scale, complex and parallel projects. The business perspective will be predominant when discussing different aspects involved with a Task Force. At the end of this article, you will have a better understanding of how to implement and work with a Task Force.
