How to choose a good HelpDesk application ?
HelpDesk software is indirectly representing your company in the context of features, usability, speed, etc. This article highlight major features you will need.
Meltdown and Spectre security bugs: a 10 key points summary to remember for a security recovery plan
This security bug is quite special, because it is an exploit of the CPU architecture widely used for the last 20 years. Read this 10 points summary.
IT offshoring to India does not always mean cost savings
Offshoring IT tasks may seem cost-effective, but hidden costs, quality gaps, and strategic risks often make onshoring a smarter move.
How to increase the customer experience (CX) with a ticketing system ?
Who hasn’t experienced this situation: you contact the customer service desk or a phone hotline to log an issue. Then nothing happens. How to fix this situation ?
How to reduce the number of failed projects within your company
Today, 1 of 2 projects are failing. This article is providing a simplified project management approach to address common errors in the implementation phase
Digital transformation of business operations – Programme Management – Case Study
Case Study: digital transformation of business operations for marketing & advertising industry business. The view of this this project is at the Programme Management level.
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