Using SAAS provider ServiceNow, a knowledge base was set up inside the customer support portal, where logged customers can download updated software, consult specialist articles and product release notes. Using SAAS provider ServiceNow, a knowledge base was set up inside the customer support portal. Read how this improved business operations & customer service. #knowledgebase #servicenow
Workflows for urgent software patch delivery & hotfix — for improved speed & quality bug fixing
The design, creation, and implementation of a corporate process that allows customers to request a product fix to resolve critical software bugs. #hotfix #software
JIRA support qualifications by R&D – Case Study
Jira support qualifications by R&D. The view of this project is bottom-up: from the operational technology needs and end-user analysis to the general strategic definition.
Why software has so many bugs ?
I hear a lot of complaints about why the software company cannot fix the numerous software bugs. Non-IT people cannot understand why it is so difficult to fix some apparently easy simple bugs. Instead of bug fixing, new versions of software including new features are shipped out on regular basis.
