I went often to the store, took a computer magazine (I had no money to buy it) that included small, fully working programs, and I started to copy over the program from the printed magazine into the computer.
Creating a Knowledge Base with ServiceNow
Using SAAS provider ServiceNow, a knowledge base was set up inside the customer support portal, where logged customers can download updated software, consult specialist articles and product release notes. Using SAAS provider ServiceNow, a knowledge base was set up inside the customer support portal. Read how this improved business operations & customer service. #knowledgebase #servicenow
Workflows for urgent software patch delivery & hotfix — for improved speed & quality bug fixing
The design, creation, and implementation of a corporate process that allows customers to request a product fix to resolve critical software bugs. #hotfix #software
Product or Service Documentation: online, offline, or both ?
A question often raised, but less debated: should a business present the documentation of the product or service only online, or offline, or both ? Is it a good choice for business operations, costs control and customer experience ?
JIRA support qualifications by R&D – Case Study
Jira support qualifications by R&D. The view of this project is bottom-up: from the operational technology needs and end-user analysis to the general strategic definition.
How to choose a good HelpDesk application ?
HelpDesk software is indirectly representing your company in the context of features, usability, speed, etc. This article highlight major features you will need.
Meltdown and Spectre security bugs: a 10 key points summary to remember for a security recovery plan
This security bug is quite special, because it is an exploit of the CPU architecture widely used for the last 20 years. Read this 10 points summary.
How to increase the customer experience (CX) with a ticketing system ?
Who hasn’t experienced this situation: you contact the customer service desk or a phone hotline to log an issue. Then nothing happens. How to fix this situation ?
Why software has so many bugs ?
I hear a lot of complaints about why the software company cannot fix the numerous software bugs. Non-IT people cannot understand why it is so difficult to fix some apparently easy simple bugs. Instead of bug fixing, new versions of software including new features are shipped out on regular basis.
